Easy and Secure Remote Access for Improved Machinery Services - Dynalog India
Maximum uptime is key for machine productivity. Therefore, a customer required a timelier and more efficient after-sales service from a leading manufacturer of mechanical power presses in order to ensure improved machine performance and effective troubleshooting. The mechanics power press machine is very complex. Its setup is just as complex, as its installation and commissioning take one full month. At the request of the overseas customer, the manufacturer installed the Moxa Remote Connect (MRC) gateway in the power press machine to enable a timely remote after-sales service. At first, the machine builder adopted Windows-based Remote Desktop Control (RDC) technology, but security risks and additional costs came at a high price. Windows-based RDC requires a Windows-operated computer to be installed at the factory so that the machine has remote connection capabilities. However, the Windows-based computer by itself is susceptible to security risks, and the possibility of attacks increase...
